Help Overview - Lonely Planet Hotels & Hostels

Hotels & Hostels home

These pages answer all your questions about the ins and outs of searching and booking properties on the Lonely Planet Hotels & Hostels website.

How do I redeem 30% off Lonely Planet guidebooks?

Book your accommodation on us and get 30% off Lonely Planet guidebooks.

Terms and Conditions:

Offer only available for Lonely Planet Online Shop orders.
You will receive a promo code in your Booking confirmation email, which you must enter in your shopping cart to redeem offer.
Offer not available with other promotions and excludes travel goods, guidebook packs & delivery fees

How do I find all the independent reviews?

Our authors’ favourite places to stay are now labelled as Author Pick so you can view our authors’ top choices at a glance. Think of these Author Picks as those well-travelled buddies you know you can trust. The full review is available by clicking on the property's details page.

Sometimes you’ll come across shorter reviews. Such reviews are currently published in our guidebooks and have been made available on the website. You can recognise them by a quotation mark “.

How do I make a booking?

When you have decided on a property, all you have to do is follow the step-by-step instructions to book it.

Once you’ve clicked on ‘book now’, you’ll be directed on one of our partners’ checkout page to complete your transaction. Please visit our Contact us page to access our partners’ FAQ pages.

Can I view/amend or cancel my booking online?

You can view all your bookings made with our booking partners. Go to the 'My Bookings' section and enter the itinerary or reference number and email address that was emailed to you when you made your booking and follow the instructions online

What are "special rates"?

These rates offer substantancial savings as they have been negotiated by our recommended booking partner Expedia. Special rates are clearly marked as 'Special rate' next to the hotel name. To secure your reservation at these low rates Expedia requires up-front payment with your credit card.

What is the "Best Rate Guarantee"?

Special rates are negotiated directly by our bookings partner Expedia. The 'Best Rate Guarantee' program gives you the lowest rate for the selected property. If you find a better rate available for the same dates and at the same hotel on the internet, Expedia will either match the lower rate or cancel your reservation without any cancellation fee. Learn more about the "Best rate guarantee" program