Help Overview - Lonely Planet Hotels & Hostels

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These pages answer all your questions about the ins and outs of searching and booking properties on the Lonely Planet Hotels & Hostels website.

How do I redeem my FREE Lonely Planet digital guidebook chapter - OFFER ENDS November 30th 2009

Book with Hotels & Hostels, send your confirmation email to hotels@lonelyplanet.com and we'll send you a free Lonely Planet chapter for the city you're staying in - you'll be well prepared and sleeping easy!

Terms and Conditions:

The offer is for a free digital Pick & Mix chapter of the city where the hotel or hostel that you have booked is located. If there is not a specific chapter for the city itself (this may be the case for smaller cities) the next appropriate chapter that contains information about the city will be selected. Chapters available include all those chapters listed in Lonely Planet's Online Shop under the Pick & Mix offering. The chapter selected will be at the discretion of Lonely Planet.
Offer is available for any booking made on Hotels & Hostels during the month of November 2009. There are no restrictions on the date(s) of stay for the booking.
You must forward your confirmation email to hotels@lonelyplanet.com in order to receive the free digital chapter. Please include the text FREE DIGITAL CHAPTER OFFER in the subject line of your email.
Only 1 offer per booking. Any number of bookings during the month of November from a single customer will qualify for the offer.
Only valid confirmation emails sent to your email address after you have made your booking will qualify for the free chapter, these will be verified against the actual bookings.
The final date of receipt for confirmation emails for this offer is December 7th, 2009. Any confirmation emails received after this date will not qualify for the free chapter.
Please allow up to 7 days for receipt of the digital chapter to your email address from the time you forwarded the confirmation email. If you do not receive the digital chapter before this time, please check your spam folders.
Our digital chapter guides are presented in digital (PDF) format so you will need to have Adobe reader installed to view the files. Adobe reader can be downloaded for free.
This promotion does not affect use of the 30% off Lonely Planet guidebook offer. You can still use the 30% promo code when you visit the Lonely Planet shop.

How do I redeem 30% off Lonely Planet guidebooks?

Book your accommodation with us and get 30% off Lonely Planet guidebooks redeemable through our online shop.

Terms and Conditions:

Offer only available for Lonely Planet Online Shop orders.
You will receive a promo code in your Booking confirmation email, which you must enter in your shopping cart to redeem offer.
Offer not available with other promotions and excludes travel goods, guidebook packs & delivery fees

How do I find all the independent reviews?

Our authors’ favourite places to stay are now labelled as Author Pick so you can view our authors’ top choices at a glance. Think of these Author Picks as those well-travelled buddies you know you can trust. The full review is available by clicking on the property's details page.

Sometimes you’ll come across shorter reviews. Such reviews are currently published in our guidebooks and have been made available on the website. You can recognise them by a quotation mark “.

How do I make a booking?

When you have decided on a property, all you have to do is follow the step-by-step instructions to book it.

Once you’ve clicked on ‘book now’, you’ll be directed on one of our partners’ checkout page to complete your transaction. Please visit our Contact us page to access our partners’ FAQ pages.

Can I view/amend or cancel my booking online?

You can view all your bookings made with our booking partners. Go to the 'My Bookings' section and enter the itinerary or reference number and email address that was emailed to you when you made your booking and follow the instructions online

What are "special rates"?

These rates offer substantancial savings as they have been negotiated by our recommended booking partner Expedia. Special rates are clearly marked as 'Special rate' next to the hotel name. To secure your reservation at these low rates Expedia requires up-front payment with your credit card.

What is the "Best Rate Guarantee"?

Special rates are negotiated directly by our bookings partner Expedia. The 'Best Rate Guarantee' program gives you the lowest rate for the selected property. If you find a better rate available for the same dates and at the same hotel on the internet, Expedia will either match the lower rate or cancel your reservation without any cancellation fee. Learn more about the "Best rate guarantee" program